1. Overview
At Pryxthelbloxaryn, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you can return products and receive a refund.
This policy complies with European Union consumer protection laws and your statutory rights under Finnish law.
2. Right of Withdrawal (EU Consumers)
As a consumer in the European Union, you have the legal right to withdraw from a purchase within 14 days without giving any reason. This withdrawal period will expire 14 days from the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision by a clear statement (such as a letter or email) to:
- Email: customer@pryxthelbloxaryn.world
- Address: Kalliotie 4, 71720 Kuopio, Finland
3. Return Eligibility
3.1 Eligible Returns
Products are eligible for return if:
- The return is requested within 14 days under the statutory right of withdrawal, or within 30 days under our voluntary commercial return policy
- The product is unopened and in its original sealed packaging
- The product is in resalable condition
- All original labels, seals, and packaging materials are intact
3.2 Non-Eligible Returns
We cannot accept returns for:
- Products that have been opened or used
- Products with broken seals or damaged packaging
- Products returned after the return period has expired
- Products that have been improperly stored
This is in accordance with consumer protection regulations for health and hygiene products.
4. Return Process
4.1 Initiating a Return
To initiate a return:
- Contact us at customer@pryxthelbloxaryn.world within the return period
- Provide your order number and reason for return
- Wait for our confirmation and return instructions
4.2 Shipping Requirements
When returning products:
- Use adequate packaging to prevent damage during transit
- Include your order number and contact information
- Ship to the address provided in our return confirmation
- We recommend using a trackable shipping method
4.3 Return Shipping Costs
For returns under the 14-day right of withdrawal, you are responsible for the direct cost of returning the goods unless otherwise stated at checkout.
If you are returning a product due to an error on our part (wrong product, damaged in transit, or defective), we will cover the return shipping costs.
5. Refunds
5.1 Refund Timeframe
For withdrawals under EU consumer law, we issue refunds within 14 days from the day we are informed of your withdrawal decision. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent back the goods, whichever is earlier.
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
5.2 Refund Amount
For eligible returns, you will receive a refund of the product price. Original standard delivery costs are refunded when required by applicable consumer law, including valid use of the 14-day withdrawal right.
Additional delivery charges resulting from a shipping method more expensive than our standard delivery option are not refundable.
Original shipping costs will also be refunded if:
- The return is due to an error on our part
- You are exercising your 14-day right of withdrawal and returning all items from the order
5.3 Reduced Refunds
If a returned product shows handling beyond what is necessary to establish its nature, characteristics, and functioning, we may apply a deduction from the refund as permitted by law.
6. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photographs of the damage or defect
- Keep all original packaging materials
We will arrange for a replacement, repair where appropriate, or full refund, including shipping costs, in line with your statutory consumer rights.
7. Wrong Product Received
If you receive the wrong product:
- Contact us immediately at customer@pryxthelbloxaryn.world
- Do not open the incorrect product
- We will send you a prepaid return label
- We will ship the correct product as soon as possible
8. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product.
9. Non-Delivery
If your order has not arrived within the estimated delivery timeframe:
- Check your tracking information for updates
- Contact our customer service team
- We will investigate with the shipping carrier
If the package is confirmed lost, we will send a replacement or issue a full refund at your preference.
10. Contact Information
For any questions about returns or to initiate a return, please contact us:
- Email: customer@pryxthelbloxaryn.world
- Address: Kalliotie 4, 71720 Kuopio, Finland
Our customer service team is available to assist you Monday through Friday during business hours.
11. Your Statutory Rights
This policy does not affect your statutory rights as a consumer under Finnish law and European Union regulations. You may have additional rights depending on your country of residence.
12. Dispute Resolution
If you are not satisfied with how we handled your return, you may:
- Contact our customer service for further assistance
- Use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr
- Contact the Finnish Consumer Disputes Board
13. Policy Updates
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on the Website. The applicable return policy is the one in effect at the time of your purchase.